Help centre
Frequently asked questions
Everything you need to know about delivery, returns, caring for your pieces and tracking your order. If you can't find your answer, contact us directly.
Delivery
Where do you deliver?
We ship from Switzerland. The basket calculates costs for the destination you choose — in Switzerland, in Europe and beyond: enter your country to see the exact amount. Feasibility and timing are confirmed when the order is placed.
What are the delivery charges?
In Switzerland, shipping becomes free above a certain order value. That threshold depends on the pieces chosen: a cushion and an armchair do not travel the same way. The basket shows the exact calculation before any commitment, along with the amount still needed to reach free shipping. For other destinations, costs are calculated in the basket according to the country, excluding any customs duties and local taxes.
How long does delivery take?
During the pre-order period, deliveries will begin from November 2026. Final delivery times then depend on the destination, the size of the piece and the shipping method, and are shown at the time of order.
Returns
What is your returns policy?
We accept returns within 30 days on unused items in perfect condition and in their original packaging. Personalised pieces, items made to order or produced to your specifications may be excluded, unless faulty or incorrectly supplied. Full terms are set out in our terms and conditions.
Can I exchange an item?
Yes, where another size or colour is available. Contact us within 30 days of receiving your order and we will look into the exchange.
What if an item arrives damaged?
Photograph the packaging and the item, then contact us within 48 hours of delivery. We will tell you how to proceed with a replacement or a refund, as appropriate.
Caring for your pieces
Do natural materials vary from piece to piece?
They do, and that is the nature of natural materials. Differences in colour, pile length, density, shade and texture are normal from one piece to the next: they are not a flaw but the signature of a living, genuine material.
How should I care for a sheepskin?
Shake the sheepskin gently to restore volume to the fibre. Treat marks locally, dabbing with a slightly damp cloth and a mild wool-safe product. For deeper cleaning, go to a specialist in natural skins. Always let it dry in open air, away from direct heat and sunlight.
Can sheepskins be machine washed?
We advise against it, unless the care label explicitly allows it. Professional cleaning or very gentle hand care is preferable. Some textiles will take a wool or delicate cycle at 30 °C — but only where the label confirms it.
How should I care for a throw or a blanket?
Always follow the care label. Where washing is allowed, use a gentle wool cycle at 30 °C with a mild wool detergent. Dry flat, or tumble on low heat if the label permits. Avoid vigorous spinning.
Orders and payment
Which payment methods do you accept?
We accept the major payment cards, TWINT, Apple Pay, Google Pay and bank transfer. All transactions are handled through a secure payment provider.
Can I change or cancel my order?
Get in touch as soon as you can. Whether an order can still be changed or cancelled depends on how far its preparation has gone and on the conditions that apply to the piece itself.
Do you offer made-to-order or bespoke pieces?
We do. Certain pieces are made to order in a specific colour, size or finish. A production time is then added to the usual delivery time; it is shown on the product page or confirmed when you enquire. Made-to-order and bespoke pieces may be excluded from returns, unless faulty or incorrectly supplied.