General Terms and Conditions of Sale

The website is operated by:

AlpiForma — a brand operated by Magan Exhibition Organizing LLC, Geneva branch, Quai du Seujet 30, 1201 Geneva — Switzerland. E-mail: info@alpiforma.com — UID / VAT number: CHE-260.395.683.

Hereinafter referred to as “AlpiForma”.

These General Terms and Conditions apply to all orders placed on the AlpiForma website by private or professional customers.

Certain professional orders, volume orders, bespoke requests or specific projects may be subject to a quotation, written agreement or special terms. In the event of any inconsistency, the special terms approved in writing shall prevail.

AlpiForma offers a selection of textile, decorative and furnishing pieces for high-end alpine and residential interiors: sheepskins, throws, cushions, rugs, seating, accessories and complementary pieces.

Photographs, descriptions, dimensions, compositions, colours and availability information are presented with the greatest care. They may nevertheless show slight variations, particularly due to the natural character of the materials.

Products made from natural materials may present differences in shade, pile length, density, texture, shape or relief. Such variations do not constitute a defect where they arise from the natural character of the product.

Prices are stated in Swiss francs (CHF).

For deliveries in Switzerland, displayed prices include Swiss VAT where applicable.

For deliveries outside Switzerland, customs duties, import taxes, administrative fees or local VAT may be charged by the authorities or carriers in the destination country. These costs are borne by the customer and are not included in the displayed price, unless expressly stated otherwise at the time of order.

AlpiForma reserves the right to change its prices at any time. The applicable price is the price displayed at the time the order is confirmed.

As part of the website launch, AlpiForma may offer a temporary pre-order offer.

During the launch period, the code ALPI25 grants an exceptional 25% discount on eligible products.

This offer is valid until 20 September 2026, unless extended, amended or closed early as announced on the website.

The code may be used once only per customer and on eligible products only. It cannot be combined with any other offer, discount or promotional code. The discount does not apply to delivery costs, import taxes, customs duties or any administrative fees.

Orders placed during the launch period are grouped in order to organise preparation, availability and logistics under the best possible conditions.

Delivery of launch pre-orders is expected to begin from October 2026. This date is indicative and does not constitute a guaranteed delivery date.

In the event of a significant delay beyond AlpiForma’s control, the customer will be informed as soon as possible. If the delay makes the order impossible or manifestly unsuitable for its intended purpose, AlpiForma and the customer will seek an appropriate solution: maintaining the order, exchange, credit note or refund, depending on the circumstances.

The customer selects the desired products, adds them to the basket, provides the information required for delivery and payment, and then confirms the order.

Before final confirmation, the customer may review the details of the order, correct any errors and take note of the total amount.

The order becomes firm once payment has been validated and the order confirmation e-mail has been received.

AlpiForma reserves the right to refuse or cancel an order in the event of an obvious pricing error, product unavailability, suspected fraud, payment difficulty, incomplete address or a request that is incompatible with these General Terms and Conditions.

Payment is made using the payment methods offered on the website at the time of order.

Available payment methods may include, depending on the website configuration: bank card, online payment services, bank transfer or any other method indicated during the order process.

The order will only be processed once payment has been effectively validated.

If payment is refused, incomplete or cancelled, the order will not be confirmed.

Products are offered subject to stock availability or according to the pre-order conditions indicated.

Some products may be displayed as available on order, on pre-order, in limited stock or temporarily unavailable.

If a product becomes unavailable after an order has been placed, AlpiForma will inform the customer as soon as possible and, depending on the case, offer a replacement product, a credit note, a postponed delivery or a refund.

AlpiForma delivers in Switzerland and to the countries indicated on the website at the time of order.

Delivery times are provided for information purposes only. They may vary depending on the products, volumes, pre-order periods, carriers, customs formalities or logistical constraints.

For deliveries outside Switzerland, the customer is responsible for any formalities, taxes, customs duties or import charges required in the destination country, unless expressly stated otherwise.

The customer must provide a complete and accurate address. AlpiForma cannot be held liable for any delay or inability to deliver caused by an error or omission in the information provided by the customer.

The customer is invited to check the condition of the parcel and the products upon receipt.

If the parcel is visibly damaged, the customer should, where possible, make reservations with the carrier and contact AlpiForma promptly with photographs of the parcel and the product concerned.

Any complaint relating to a damaged, incomplete or non-conforming product must be sent to AlpiForma within a reasonable period after receipt, together with the information required to assess the situation.

AlpiForma wishes to offer a carefully managed purchasing experience and may voluntarily accept returns of standard products within 30 days of receipt, subject to the conditions below.

To be eligible for return, the product must be new, unused, unwashed, undamaged and complete, in its original packaging or in equivalent packaging that allows it to be transported safely.

Return costs are borne by the customer, except in the event of an error attributable to AlpiForma or a confirmed defect.

Personalised products, products made specially, products ordered outside the catalogue, products modified at the customer’s request, or products forming part of a specific professional order cannot be returned, exchanged or refunded, except in the case of a confirmed defect or contrary written agreement.

Return requests must be made in advance by e-mail to: info@alpiforma.com

No return should be sent without AlpiForma’s prior approval.

After receipt and inspection of the returned product, AlpiForma will, depending on the case, proceed with a refund, exchange or credit note.

Natural materials used or selected by AlpiForma may show visible variations from one product to another.

Differences in colour, texture, pile length, density, suppleness, shape or slight dimensional variations are inherent to natural materials and do not constitute a defect.

These characteristics contribute to the unique character of each piece.

The customer must follow the care instructions indicated on the website, on the product pages or on the labels.

AlpiForma cannot be held liable for deterioration resulting from inappropriate use, non-compliant washing, excessive exposure to humidity, heat, direct sunlight, chemicals or any handling contrary to the care recommendations.

In the event of a proven defect, AlpiForma will examine the customer’s request and propose an appropriate solution: repair, replacement, exchange, credit note or refund, depending on the nature of the defect, the product concerned and the circumstances.

The following are not considered defects: natural variations in materials, minor differences in shade or texture, normal wear and tear, damage caused by misuse, inappropriate care or accidental deterioration.

Requests from architects, interior designers, hotels, private chalets, distributors, specialist boutiques or any other professional may be handled specifically.

Depending on the nature of the project, AlpiForma may offer a quotation, a dedicated selection, volume conditions, specific delivery times or a bespoke order.

Professional orders confirmed by quotation are generally firm and cannot be cancelled or returned, unless otherwise agreed in writing.

AlpiForma undertakes to provide information that is as accurate as possible and to process orders with care.

AlpiForma shall not be liable for indirect damage, loss of business, loss of opportunity, delays caused by a carrier, customs formalities, force majeure or any event beyond its control.

In any event, AlpiForma’s liability is limited to the amount of the order concerned, subject to any mandatory applicable provisions.

All content on the AlpiForma website - texts, images, photographs, logo, graphic elements, layout, design, names and editorial content - is protected by intellectual property rights.

Any reproduction, use, distribution or adaptation, in whole or in part, without AlpiForma’s prior written authorisation, is prohibited.

Personal data collected during browsing or ordering is processed in accordance with the Privacy Policy available on the website.

AlpiForma cannot be held liable for any delay or non-performance resulting from an event beyond its control, including logistical disruption, supply shortage, strike, natural disaster, customs issue, health crisis, transport accident, major technical failure or administrative decision.

AlpiForma may amend these General Terms and Conditions at any time.

The applicable General Terms and Conditions are those in force at the time the order is confirmed.

These General Terms and Conditions are governed by Swiss law.

Subject to mandatory provisions applicable to consumers, any dispute shall be submitted to the competent courts at AlpiForma’s registered office.

For any question relating to an order, a product, delivery, a return or a professional project, the customer may contact AlpiForma at the following address:

info@alpiforma.com